How can we help?

  • What tests are available for pets?
  • Can I use your diagnostic tests for routine health check-ups, or are they specifically for diagnosing illnesses?
  • How do your diagnostic services compare in terms of cost and convenience to other testing options?
  • What is the main difference between Kedi Labs' Rapid Tests and Lab Test Kits?
  • How do I place an order for a Kedi Labs Rapid Test or Lab Test Kit?
  • How long does it take for my order to be shipped and delivered?
  • What if I need to change or cancel my order after placing it?
  • Do you offer support or guidance if I need assistance during the testing process?
  • Are there any special considerations or precautions I need to take before performing the tests at home?
  • How long does it typically take to receive the test results?
  • Are the test results accurate and reliable?
  • How do I interpret the results of the tests? Are there any resources available to help me understand the findings?
  • What should I do if my pet's test results show any abnormalities or positive findings?
  • Can I receive recommendations or treatment options based on the test results, or should I share them with my veterinarian for further analysis?
  • How can Kedi Labs' products benefit my pet professional establishment?
  • Are there any special offers or discounts for pet professionals?
  • How can I set up a pet professional account with Kedi Labs?
  • How can Kedi Labs' products assist me in my veterinary practice?
  • Are there any exclusive benefits for veterinarians who use Kedi Labs' products?
  • How can I collaborate with Kedi Labs and integrate your products into my practice?
  • How does Kedi Labs support rescue organizations?
  • How can a rescue organization avail of the Kedi Labs discount?
  • Once registered, how do we start receiving discounts on Kedi Labs testing?
  • Why is Kedi Labs committed to supporting rescue organizations?

Our Products

  • What tests are available for pets?
  • Can I use your diagnostic tests for routine health check-ups, or are they specifically for diagnosing illnesses?
  • How do your diagnostic services compare in terms of cost and convenience to other testing options?
  • What is the main difference between Kedi Labs' Rapid Tests and Lab Test Kits?

What tests are available for pets?

At Kedi Labs, we offer a range of diagnostic tests tailored for pets, including tests for urinary tract infections, parasites, and more. Our tests are designed to be user-friendly and provide accurate results quickly.

 

Our Rapid Tests provide accurate results in 10 minutes. For dogs we have Rapid Tests that detect Canine Influenza Virus (Dog Flu), Canine Parvovirus, and Giardia. For cats, we have Rapid Tests that detect Feline Herpes Virus, Feline Calicivirus, and Giardia.

 

Our Lab Test Kits always include a prepaid FedEx Priority Overnight shipping to the laboratory and everything you will need to easily collect a sample from your pet. For cats we offer Lab Kits for to detect Intestinal Parasites, Infectious causes of Diarrhea and Respiratory Infections, Ringworm and Urinary Tract Infections. For dogs we offer Lab Kits for to detect Intestinal Parasites, Infectious causes of Diarrhea and Respiratory Infections, Ringworm and Urinary Tract Infections. 

Can I use your diagnostic tests for routine health check-ups, or are they specifically for diagnosing illnesses?

Our diagnostic tests at Kedi Labs can serve both purposes - routine health check-ups and diagnosing illnesses. Our comprehensive range of diagnostic tests is designed to cater to various needs and situations related to your pet's health.
 
a. Routine Health Check-ups: Yes, you can absolutely use our diagnostic tests for routine health check-ups. Regular testing can help you monitor your pet's health and catch any potential health issues early on. By performing periodic tests, you can ensure your pet's well-being and address any concerns proactively.
 
b. Diagnosing Illnesses: Our diagnostic tests are also highly effective in diagnosing illnesses and detecting potential health problems in your pet. If your pet is showing any signs of illness, such as changes in behavior, appetite, or energy levels, our tests can be invaluable in pinpointing the cause of the issue.
 
Whether you want to maintain your pet's overall health or investigate specific health concerns, our diagnostic tests are a valuable tool for pet owners. They provide valuable insights into your pet's health, allowing you to take appropriate actions and seek veterinary care when needed.
 
We always encourage pet owners to work closely with their veterinarians to interpret test results and create a comprehensive health plan tailored to your pet's individual needs. Regular testing, in conjunction with professional veterinary advice, contributes to the well-being and longevity of your beloved companion. If you have any specific questions about which tests are suitable for routine check-ups or diagnosing specific health conditions, please feel free to reach out to our customer support team. We are here to assist you in making the best decisions for your pet's health.

How do your diagnostic services compare in terms of cost and convenience to other testing options?

At Kedi Labs, we strive to offer diagnostic services for pets that are both cost-effective and convenient for pet owners, providing an accessible and efficient way to get diagnostic information about your pet. We are veterinarians and we LOVE veterinarians. We always encourage pet owners to work closely with their veterinarians to interpret test results and create a comprehensive health plan tailored to your pet's individual needs.
 
a. Cost-Effectiveness: Our diagnostic test kits are value priced, making them a budget-friendly option for pet owners. We believe that affordable access to accurate diagnostic testing is essential in promoting responsible pet care and we created this company to help pet owners better care for their pets.
 
b. Convenience: Our diagnostic tests are designed to be user-friendly and easy to perform at home. This means you can collect your pet's samples with minimum stress. As veterinarians we are Fear-Free certified and always want to make pets as comfortable as possible! Our test kits include clear instructions, making the process straightforward and hassle-free.
 
c. Timely Results: With Kedi Labs you can receive rapid test results, often within minutes, allowing you to take prompt action in case of any health concerns. For tests that are submitted to the diagnostic laboratory, most results are available within 24 hours. We are dedicated to providing you with results as soon as possible to minimize any uncertainty about your pet's health. In fact, we include FedEx Priority Overnight shipping with every lab kit to ensure you get your pet's resutls back as soon as possible.
 
d. Proactive Pet Care: Regular testing using our diagnostic kits empowers pet owners to take a proactive approach to their pet's health. By monitoring your pet's well-being at home, you can detect potential health issues early on and seek professional veterinary advice promptly.
 
e. Support and Guidance: We are committed to providing exceptional customer support and assistance throughout the testing process. If you have any questions or need guidance, our experienced customer support team is available to help you every step of the way.
 
While our diagnostic tests offer convenience and affordability, we understand that they are not a substitute for professional veterinary care. We always encourage pet owners to maintain a collaborative relationship with their veterinarians, using our test results as a valuable tool in making informed decisions about their pet's health. At All Petkind, we take pride in offering reliable and accessible diagnostic services that contribute to the overall well-being of your beloved pets. Your satisfaction and your pet's health are our top priorities, and we are dedicated to providing the best possible testing experience for you and your beloved pets.

What is the main difference between Kedi Labs' Rapid Tests and Lab Test Kits?

Our rapid tests are designed to provide immediate results, typically within 10 minutes, and can be easily used at home.

Some tests require specialized analyzers and need to be done at a specialty lab. Our lab test kits require you to collect a sample and send it to our laboratory for detailed analysis, with results typically available within a few days. We include FedEx Priority Overnight shipping to the laboratory with in every Kedi Lab Kit to ensure that you receive your pet's resutls ASAP!

Ordering & Shipping

  • How do I place an order for a Kedi Labs Rapid Test or Lab Test Kit?
  • How long does it take for my order to be shipped and delivered?
  • What if I need to change or cancel my order after placing it?

How do I place an order for a Kedi Labs Rapid Test or Lab Test Kit?

Ordering from Kedi Labs is simple! Browse our range of products on our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information. Once your order is confirmed, you'll receive an email with your order details.

How long does it take for my order to be shipped and delivered?

Once you place your order, it typically takes 1-2 business days for us to process and ship it out. Depending on your location, standard shipping can take 3-5 business days. If you've selected expedited shipping, you can expect your order sooner. You'll receive a tracking number via email once your order is shipped, allowing you to monitor its progress.

What if I need to change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. However, once an order has been shipped, we may not be able to make changes or cancellations. In such cases, you can refer to our return policy for further guidance.

Test Activation & Sample Collection

  • Do you offer support or guidance if I need assistance during the testing process?
  • Are there any special considerations or precautions I need to take before performing the tests at home?

Do you offer support or guidance if I need assistance during the testing process?

Absolutely! We prioritize providing excellent customer support to ensure a smooth and successful testing process for you and your pet. Our dedicated Vet Care team is available to assist you with any questions or concerns you may have regarding our diagnostic tests. Whether you need guidance on how to collect samples, interpret the test results, or have inquiries about the testing procedure, we are here to help.
 
You can reach out to our support team through various channels, such as phone, email, or online chat. You are also welcome to book a FREE consultation anytime with one of our veterinarians. Just go to the top of the screen on our webpage to book.
 
We aim to respond promptly to your queries and offer clear and concise guidance to ensure you have a positive experience while using our diagnostic testing services. Additionally, we provide comprehensive instructional materials and user guides with each test kit to help you navigate the testing process with ease. These resources are designed to assist you in performing the tests correctly and obtaining accurate results. Your satisfaction and confidence in our services are of utmost importance to us. Count on Kedi Labs to be with you every step of the way, providing the support and assistance you need to keep your beloved pet's health at its best.

Are there any special considerations or precautions I need to take before performing the tests at home?

Yes, there are a few special considerations and precautions you should keep in mind before performing our diagnostic tests at home. Ensuring the accuracy of the results and the safety of both you and your pet is our top priority.
 
a. Read the Instructions Carefully: Before beginning the testing process, carefully read and follow the instructions provided in the test kit. Each test may have specific requirements and guidelines that you must adhere to for accurate results.
 
b. Check the Expiry Date: Ensure that the test kit is within its validity period and has not expired. Using an expired test kit may yield inaccurate results.
 
c. Store the Test Kit Properly: Store the test kit in a cool, dry place, away from direct sunlight and extreme temperatures, as specified in the instructions.
 
d. Wash Your Hands: Always wash your hands thoroughly with soap and water before and after handling the test kit and collecting your pet's sample. This will help prevent cross-contamination and ensure accurate results.
 
e. Collect a Fresh Sample: Use a fresh sample for testing, ideally collected within 24 hours. Avoid using samples that have been exposed to environmental elements, such as rain or heat.
f. Be Patient with Your Pet: The testing process may require patience from both you and your pet. Be gentle and calm while collecting the sample to reduce stress for your pet.
 
g. Use Personal Protective Equipment (PPE): Some tests may require the use of disposable gloves which are provided with every Kedi Labs Rapid Test and Lab Test Kit. Follow the instructions provided to ensure your safety during the testing process.
 
h. Dispose of Waste Properly: After completing the test, dispose of any waste materials, such as used gloves or sample containers, in a proper and hygienic manner.
 
i. Consult Your Veterinarian: While our tests provide valuable insights, they are not a substitute for professional veterinary care. If you have any concerns or questions about your pet's health, consult your veterinarian for further advice and guidance.
 
By adhering to these considerations and precautions, you can ensure the reliability of the test results and create a safe testing environment for you and your pet. If you have any specific questions or require further assistance with the testing process, feel free to reach out to our customer support team. We are here to help you every step of the way, ensuring a positive experience with Kedi Labs' veterinary diagnostic testing services.

Your Pet's Results

  • How long does it typically take to receive the test results?
  • Are the test results accurate and reliable?
  • How do I interpret the results of the tests? Are there any resources available to help me understand the findings?
  • What should I do if my pet's test results show any abnormalities or positive findings?
  • Can I receive recommendations or treatment options based on the test results, or should I share them with my veterinarian for further analysis?

How long does it typically take to receive the test results?

Kedi Labs Rapid Tests: The Kedi Rapid tests provide results in less than 10 minutes.
 
Kedi Labs Specialty Lab Testing Kits: All Kedi lab test kits include FedEx Priority Overnight shipping to the aboratory so you get your pet's resutls ASAP. Most of the send-off Laboratory Tests provide results in less than 24 hours once the sample arrives at the lab. Some tests, like cultures, may take a few days since the bacteria need to grow up on the culture medium and be tested against multiple types of antibiotics to determine drug susceptibility and guide appropriate treatment options.

Are the test results accurate and reliable?

Yes, the test results provided by Kedi Labs are highly accurate and reliable. We understand that your pet's health is of utmost importance, and we take great care to ensure the precision of our diagnostic tests. Our testing procedures follow rigorous quality control measures and have been validated by veterinary experts. The diagnostic kits we provide are designed with cutting-edge technology and undergo extensive testing to ensure their effectiveness and accuracy. We continually strive to maintain the highest standards in veterinary diagnostics. Our team of experienced professionals is dedicated to delivering reliable results that you can trust.

How do I interpret the results of the tests? Are there any resources available to help me understand the findings?

Interpreting the results of our diagnostic tests is crucial for understanding your pet's health status accurately. At Kedi Labs, we strive to make this process as straightforward as possible. We provide access to online resources, including video tutorials and informative guides, to further aid in the interpretation of the test results. Our goal is to ensure that you have all the necessary information at your fingertips, making the process as easy and stress-free as possible.
 
While our test results are designed to be easily understood by pet owners, we always recommend consulting with your veterinarian for a comprehensive analysis. Your veterinarian is a trained medical professional who can offer a deeper understanding of the results in the context of your pet's overall health and medical history. If you have any questions or uncertainties regarding the test results, the Kedi Care Team is available to assist you. Please don't hesitate to reach out to us, and we will gladly provide the guidance you need to make informed decisions about your pet's health. Remember, we are dedicated to empowering you with accurate information and resources to help you care for your beloved pet with confidence and peace of mind.

What should I do if my pet's test results show any abnormalities or positive findings?

If your pet's test results show any abnormalities or positive findings, we understand that it can be concerning. Rest assured, we are here to guide you through the next steps.
 
a. Consult Your Veterinarian: The first and most crucial step is to consult with your veterinarian. They are trained medical professionals with expertise in interpreting test results and diagnosing health conditions in pets.
 
b. Share Test Results: Share the test results with your veterinarian so they can have a comprehensive understanding of your pet's health status. This information will help them make an accurate diagnosis and recommend appropriate treatments.
 
c. Seek Professional Advice: This is not the time to page Dr. Google! Your veterinarian will be able to provide you with personalized advice based on your pet's specific health needs. They may recommend additional tests or treatments to address the abnormal findings effectively.
 
d. Follow Veterinary Recommendations: It's essential to follow your veterinarian's recommendations diligently. This may include administering medications, making dietary changes, or implementing lifestyle adjustments to support your pet's recovery.
 
e. Regular Follow-ups: Regular follow-up visits with your veterinarian will allow them to monitor your pet's progress and make any necessary adjustments to the treatment plan.
 
f. Prioritize Your Pet's Well-Being: As a pet owner, your role is to provide the best care for your beloved companion. By seeking veterinary advice and promptly acting on their recommendations, you can play an essential role in your pet's well-being and recovery.
 
g. Reach Out for Support: If you have any questions or concerns during this process, don't hesitate to reach out to our customer support team. While we can provide general information, it's essential to consult with your veterinarian for specific medical advice tailored to your pet's individual needs.
 
At Kedi Lab, we are committed to supporting you and your pet's health journey. Our diagnostic tests are designed to provide valuable insights into your pet's health, and we want to ensure that you have the necessary resources and guidance to make informed decisions about their care. Your pet's health is our top priority, and we are here to assist you every step of the way.

Can I receive recommendations or treatment options based on the test results, or should I share them with my veterinarian for further analysis?

Our diagnostic test results can provide valuable information about your pet's health, but it's important to understand that they are designed for informational purposes only. While our tests can give you insights into your pet's well-being, they should not be used as a substitute for professional veterinary care.
 
a. Sharing Results with Your Veterinarian: We strongly encourage you to share the test results with your veterinarian for further analysis. Veterinarians are trained medical professionals with the expertise to interpret test findings in the context of your pet's overall health and medical history.
 
b. Personalized Recommendations: Your veterinarian can provide personalized recommendations and treatment options based on the test results. They will consider your pet's specific health needs, age, breed, and any other relevant factors to create a comprehensive health plan.
 
c. Professional Diagnosis: While our tests can detect certain conditions, only a veterinarian can provide a formal diagnosis. Veterinary professionals have the knowledge and experience to identify and address various health issues accurately.
 
d. Holistic Health Assessment: By combining the diagnostic test results with a physical examination and other diagnostic tools, your veterinarian can perform a thorough and holistic health assessment of your pet.
 
e. Timely and Appropriate Treatment: Prompt veterinary consultation ensures that any health issues are addressed in a timely manner, leading to the best possible treatment outcomes for your furry companion.
 
f. Continuity of Care: By involving your veterinarian in the process, you establish a continuity of care that supports your pet's long-term well-being.
 
We are committed to providing you with reliable test results at Kedi Labs, but we encourage pet owners to work hand in hand with their veterinarians. Our diagnostic tests can be a valuable tool in your pet's healthcare, providing essential information to inform decisions and support your veterinarian in creating the best care plan for your beloved companion. Please remember that if you have any concerns about your pet's health or need medical advice, always consult your veterinarian. Our goal is to empower you with accurate information while ensuring your pet receives the best possible care from qualified veterinary professionals.

For Pet Professionals

  • How can Kedi Labs' products benefit my pet professional establishment?
  • Are there any special offers or discounts for pet professionals?
  • How can I set up a pet professional account with Kedi Labs?

How can Kedi Labs' products benefit my pet professional establishment?

Kedi Labs offers a range of at-home diagnostic tests designed by veterinarians to ensure the health and well-being of pets. Whether you run a breeding facility, shelter, rescue, boarding and grooming facility, or daycare, our products can help you screen pets efficiently, ensuring they are healthy and free from common pathogens. Early detection can lead to timely treatment, reducing the spread of diseases and ensuring the safety of all pets in your care.

Are there any special offers or discounts for pet professionals?

Absolutely! We value and are inspired by the incredible work pet professionals do for the community. To support your endeavors, we offer special discounts and tailored packages for pet professionals. To avail of these offers, we encourage you to set up a pet professional account with us. This account not only provides discounts but also offers additional support tailored to your unique needs.

How can I set up a pet professional account with Kedi Labs?

Setting up a pet professional account is easy. Simply contact our Kedi Care Team, and they will guide you through the process. Once set up, you'll have access to special discounts, additional support, and resources specifically designed for pet professionals to enhance the care you provide.

For Vet Professionals

  • How can Kedi Labs' products assist me in my veterinary practice?
  • Are there any exclusive benefits for veterinarians who use Kedi Labs' products?
  • How can I collaborate with Kedi Labs and integrate your products into my practice?

How can Kedi Labs' products assist me in my veterinary practice?

Kedi Labs offers a suite of at-home diagnostic tests designed specifically by veterinarians. By allowing pet owners to pre-screen their pets with our tests, you can efficiently triage and schedule appointments based on urgency. This not only streamlines your appointment process but also ensures that pets receive timely care. Furthermore, pre-screening can make vet appointments more efficient, as you'll have preliminary information before the pet even arrives.

Are there any exclusive benefits for veterinarians who use Kedi Labs' products?

Yes! We deeply value our veterinary community and understand the challenges faced in practice. To support veterinarians, we offer special discounts and additional resources through our B2B/pet professional account. Email us at vets@kediLabs.com to enroll.

This Kedi Labs Professional Service Veterinary Account is tailored to meet the unique needs of veterinarians, providing both cost savings and enhanced support, and specialized direct reporting to your practice.

How can I collaborate with Kedi Labs and integrate your products into my practice?

We're thrilled to collaborate with fellow veterinarians! As veterinarians ourselves, our primary goal is to find innovative ways to enhance pet care. To integrate our products into your practice and avail of the exclusive benefits, simply contact our Kedi Care Team to set up a pet professional account. We're here to assist and support you every step of the way.

For Pet Rescues

  • How does Kedi Labs support rescue organizations?
  • How can a rescue organization avail of the Kedi Labs discount?
  • Once registered, how do we start receiving discounts on Kedi Labs testing?
  • Why is Kedi Labs committed to supporting rescue organizations?

How does Kedi Labs support rescue organizations?

At Kedi Labs, we deeply value the tireless efforts of rescue organizations. To show our appreciation and support, we offer a generous discount on our testing services for registered rescue organizations. Our aim is to make advanced diagnostic tools more accessible to rescues, ensuring that every animal gets the best care possible.

How can a rescue organization avail of the Kedi Labs discount?

If you're a rescue organization interested in benefiting from our special discounts, please send an email to info@kedilabs.com. In your email, provide details about your rescue and a copy of your 501c3. Our team will guide you through the process of registering your rescue account with us.

Once registered, how do we start receiving discounts on Kedi Labs testing?

Once your rescue account is registered with us, you'll automatically receive discounted rates on all our testing services. Our team will provide you with all the necessary details and support to ensure a smooth experience.

Why is Kedi Labs committed to supporting rescue organizations?

Our roots in rescue work have given us firsthand insight into the challenges faced by rescue animals and the organizations that care for them. By offering discounts and dedicated support to rescues, we aim to give back to the community and ensure that every animal, regardless of its background, receives the best possible care.